Items Not Appearing In Forms Post RPC5 Patch 22644544 Application (Doc ID 2300089.1)

Last updated on AUGUST 23, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Oracle Advanced Pricing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version

 

After RPC5 patch and pre-req patch(s) application find one or more of the following areas in the application
where the item is not shown.

1) Find that when one queries a price list,  the product value for the price list line(s) is null (empty / blank).
    The issue can be reproduced at will with the following steps:
    1. Responsibility: Oracle Price Manager
        Navigate to: Price List > Price List Setup
    2. Query price list
    3. Enter a new price list line, all is fine
    4. Requery the price list and all is fine.
    5. Exit the price list setup form.
    6. Go back into the price list setup form.
    7. Requery the price list and now the product value is null.

2) Oracle Order Management - Sales Order Form / Quick Sales Order Form
    The item field's List of Values (LOV) and Price List in the sales order form become blank.
    The issue can be reproduced at will with the following steps:
    1. Responsibility: Order Management Super User (or equivalent)
    2. Navigate to: Orders, Returns > Sales Orders or Quick Sales Order

3) The Item field in the Warehouse Control Board (form) and Item Inquiry and Pick/Load Item Page (telnet) are blank.
    A description is present, so it's pulling the information, but for some reason is not displaying the item number.
    The issue can be reproduced at will with the following steps:
    1. Navigate to any of these pages, enter the required information and see the issue.

4) Oracle Warehouse Management - Item is not visible for release
    The issue can be reproduced at will with the following steps:
    1. Releases form-> Introduce PO/Rev number-> Shipments Tab-> Line-> Open List of values(LOV) -> Query item-> Item number is not displayed

5) Oracle Process Manufacturing Financials - when attempting to setup the Allocation basis, the items list of values (LOV) is empty.
    The issue can be reproduced at will with the following steps.
    1. OPM Financials > Setup > Actual Cost > Expense Allocations > Basis

6) Item is invalid for the Purchasing organization
    The issue can be reproduced at will with the following steps:
    1. Navigate to Purchasing Super User Responsibility > Buyer Work Center > Orders
        Create a new Standard Purchase Order
        Populate header information
    2. Go to the Lines Tab and click on Item/Job magnifier icon
        Item/Job is blank
        Highlight item flashlight
    3. No Item code is displayed although the description does display.

7) Oracle Enterprise Asset Management - Work orders cannot be created
    The issue can be reproduced at will with the following steps:
    1. Responsibility: Enterprise Asses Management.
    2. Navigation: Work Orders -> Work Orders.
    3. Create a new work order.
    4. Manually enter Asset Group.
    5. Save work order, but unable to create the work order in forms due to the error: Values have not been entered for one or more required segments.
    6. Work order can be created in Self Service (Maintenance Super User), but the Asset Group does not display. It remains blank even after saving the page.

8) Oracle Depot Repair - Estimate and Actual Charges:
    When trying to view existing or entering new Estimate, Actual or Logistics lines on a repair order, the item information is not displayed and the LOV is empty.
    The issue can be reproduced at will with the following steps:
    1. Responsibility: Depot Repair Super User
    2. Navigate to: Create Repair Order (Or Service Order)
    3. Enter and save new repair order
    4. On the Estimate tab or Repair Actuals tab, save the header and choose type - Material for the line.
    5. Open the LOV for the Item and search
        No results

Changes

 Applied RPC5 <Patch 22644544> and prereq patches.

<Patch 22899060> <Document 2102110.1> Collections (IEX)
<Patch 22453253> <Document 1481235.1> E-Business Tax (ZX)
<Patch 22458196> <Document 1481235.1> E-Business Tax (ZX)
<Patch 22471504> <Document 2102716.1> Receivables (AR)
<Patch 22468218> <Document 1481222.1> Subledger Accounting (SLA)
<Patch 22526147> Oracle Internet Expenses (OIE)
<Patch 21562032> Financials Common Module (FUN)
<Patch 22384200> <Document 1917614.1> Payables (AP)
<Patch 21261663> Payables (AP)
<Patch 16275296> and <Patch 21261663> Payables (AP)
<Patch 22350639> Payments - Funds Capture and Funds Disbursement (IBY)
<Patch 21198991> Y Procurement (PO)

Cause

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