My Oracle Support Banner

Is It Possible To Reduce The Number Of Steps When Performing Receiving In Depot Repair? (Doc ID 2300384.1)

Last updated on NOVEMBER 25, 2020

Applies to:

Oracle Depot Repair - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Repair Execution

The goal is reduce number of steps in the following flow:

Steps to reproduce:

1 Create service request for serialized Item

2. Create and save service order of type return for repair.

3. Go to the Service order logistics tab return line and choose "receiving" option from list of values then click "process"

4. Popup message appears asking if user would like do perform one click receiving. Click "Yes"

Existing behavior:
Select “Receive” in the Actions List of values (two clicks)
Click "Go”– the following popup message appears: “Would you like to
receive this item using one click receiving? ....“ (third click)
 Click “ Yes” to perform one click receiving (fourth click)
One Click Receiving completed and Return line status is changed to “Received” 


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.