Service - Work Queue Is Not Displaying All The Service Requests After Applying RPC 22644544 (Doc ID 2300410.1)

Last updated on AUGUST 23, 2017

Applies to:

Oracle Universal Work Queue - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Work Management

ACTUAL BEHAVIOR
---------------
After applying RPC 22644544 (Patch 23217255:R12.CS.B), Universal Work queue is not showing all the SR's, "My Service Request" node shows the correct count but the right panel only shows 10 records

EXPECTED BEHAVIOR
-----------------------
Expect the UWQ right panel to show all the records

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Universal Work Queue
2. On the left panel notice hat the Count says 44
3. The right panel only shows 10 records



Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms