Service - Work Queue Is Not Displaying All The Service Requests After Applying RPC 22644544

(Doc ID 2300410.1)

Last updated on AUGUST 23, 2017

Applies to:

Oracle Universal Work Queue - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Work Management

After applying RPC 22644544 (Patch 23217255:R12.CS.B), Universal Work queue is not showing all the SR's, "My Service Request" node shows the correct count but the right panel only shows 10 records

Expect the UWQ right panel to show all the records

The issue can be reproduced at will with the following steps:
1. Go to Universal Work Queue
2. On the left panel notice hat the Count says 44
3. The right panel only shows 10 records




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