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Service - Work Queue Is Not Displaying All The Service Requests After Applying RPC 22644544 (Doc ID 2300410.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Universal Work Queue - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Work Management

ACTUAL BEHAVIOR
---------------
After applying RPC 22644544 (Patch 23217255:R12.CS.B), Universal Work queue is not showing all the SR's, "My Service Request" node shows the correct count but the right panel only shows 10 records

EXPECTED BEHAVIOR
-----------------------
Expect the UWQ right panel to show all the records

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Universal Work Queue
2. On the left panel notice hat the Count says 44
3. The right panel only shows 10 records



Cause

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In this Document
Symptoms
Cause
Solution
References


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