Service Request Descriptive Flexfield(DFF) "Additional Information" Attributes Are Not Visible In Mobile Field Service (MFS) Multi Platform Application (Doc ID 2300472.1)

Last updated on AUGUST 24, 2017

Applies to:

Oracle Mobile Field Service - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Multiplatform Based on HTML5

ACTUAL BEHAVIOR
---------------
Some of the Service Request Descriptive Flex Field "Additional Information" attributes are not visible in Mobile Field Service (MFS) Multi Platform application

EXPECTED BEHAVIOR
-----------------------
Expect to see all of the Service Request Descriptive Flex Field "Additional Information" attributes in MFS Multi Platform application as seen in E business  Application


ISSUE SCOPE
-----------------
Issue is not specific to single service request

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Create Service request in E business¬† Application with 10 attributes enabled at Service Request level DFF “Additional Information”.

2.Set values for all attributes from “Service” responsibility .

3.Login to MFS MP Windows version

4.Open the same Service Request from MFS MFS Multi Platform

Observe that some of the attributes are not visible in MFS Multi Platform applications.



Changes

 

Cause

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