Elements Deleted When Reprocessing a Life Event (Doc ID 2300556.1)

Last updated on AUGUST 24, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP9 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Processing Open Life Event, changing Payroll, processing Payroll Changes Life Event, and re-processing Open end-date element without restarting.

EXPECTED BEHAVIOR
-----------------------
Elements remain intact and correct.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query the employee in question.
3. Process the Open life event for 2017 (01-JAN-2017).
4. Access the enrollment form and save elections.
5. Close the Open life event.
6. Change the payroll as of 23-DEC-2016.
This will detect the Payroll Change life event.
7. Process payroll for pay period 15-DEC-2016 to 28-DEC-2016.
Upon reviewing elements, everything looks good in that old entries were end dated as of 22-DEC-2016 and new ones begin on 23-DEC-2016.
8. Process the Payroll Change life event (no changes made).
-Open is backed out
-New and correct element entries are still present
9. Run Quick-Pay and Costing Process (28-DEC-2016).
10. Run Costing Process (Start 15-DEC-2016 end 28-DEC-2016).
11. Reprocess the Open life event for 2017.
Following messages appear:
Note: The future rate change scheduled to start on 23-DEC-2016 for Employee Assistance Plan will be deleted as a result of the current change. The future process needs to be rerun in order for the future rate change to be made effective
Note: As there are run results associated with this rate, Retro Pay Process needs to be run. Las run result end date: 28-DEC-2016
Note: The future rate change scheduled to start on 23-DEC-2016 for Basic Life will be deleted as a result of the current change. The future process needs to be rerun in order for the future rate change to be made effective
Note: The future rate change scheduled to start on 23-DEC-2016 for Cigna DPPO Employee + Child(ren) will be deleted as a result of the current change. The future process needs to be rerun in order for the future rate change to be made effective
...occurs for Vision Employee + Child(ren), STF, LTD, Basic AD&D,

APP-BEN-92256: Enrollment data associated with Open are restored. (RPN_LE=)

Review of Elements show Dental DPPO seems to have been deleted and end dated on 22-DEC-2016

Cause

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