Unable To Open The View Configuration Page From Depot Repair Using A Custom Responsibility (Doc ID 2300976.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Depot Repair - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Logistics Management

While using a custom responsibility and click on the Service Orders form > "View Configuration..." button,
the following error occurs.

ERROR
-----------------------
Function not available to this responsibility. Change responsibilities or contact your System Administrator.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Select the custom responsibility and navigate to the Service Orders form
2. In the Service Orders form, for an existing service order, select the "Details" tab
3. Click on the "View Configuration..." button
4. The reported error occurs



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms