My Oracle Support Banner

Some Agent/email Account Associations Cannot be Removed (Doc ID 2301344.1)

Last updated on AUGUST 28, 2017

Applies to:

Oracle Email Center - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Agent Console

ACTUAL BEHAVIOR
---------------
Some Duplicated agent/email account associations cannot be un associated, although the email count for their inbox equals 0.

EXPECTED BEHAVIOR
-----------------------

Expect to be able to remove the agent from account completely

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1.(R) Email Center Supervisor
(N) Supervisor/Account/Agent/Assignment

2.Agents to Accounts Association

3.Uncheck 'Email Access' box for Agent.
Apply

Screen refreshed but Agent still has access.



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.