Some Agent/email Account Associations Cannot be Removed
(Doc ID 2301344.1)
Last updated on MARCH 15, 2019
Applies to:
Oracle Email Center - Version 12.2.5 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.3 version, Agent Console
ACTUAL BEHAVIOR
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Some Duplicated agent/email account associations cannot be un associated, although the email count for their inbox equals 0.
EXPECTED BEHAVIOR
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Expect to be able to remove the agent from account completely
STEPS
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The issue can be reproduced at will with the following steps:
1.(R) Email Center Supervisor
(N) Supervisor/Account/Agent/Assignment
2.Agents to Accounts Association
3.Uncheck 'Email Access' box for Agent.
Apply
Screen refreshed but Agent still has access.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |