Some Agent/email Account Associations Cannot be Removed

(Doc ID 2301344.1)

Last updated on AUGUST 28, 2017

Applies to:

Oracle Email Center - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Agent Console

ACTUAL BEHAVIOR
---------------
Some Duplicated agent/email account associations cannot be un associated, although the email count for their inbox equals 0.

EXPECTED BEHAVIOR
-----------------------

Expect to be able to remove the agent from account completely

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1.(R) Email Center Supervisor
(N) Supervisor/Account/Agent/Assignment

2.Agents to Accounts Association

3.Uncheck 'Email Access' box for Agent.
Apply

Screen refreshed but Agent still has access.



Changes

 

Cause

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