Update Date In Audit History Form Is Not Showing Timestamp Details For 'Responded On' Field (Doc ID 2301353.1)

Last updated on AUGUST 28, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
'Update Date' column in the Service Request Audit History form is not showing the time stamp details.

EXPECTED BEHAVIOR
-----------------------
'Update Date' column in the Service Request Audit History form should showing the time stamp details also.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to (R) Service -> Service Requests -> Create Service Request.
2. Create the Service Request.
3. Click on Tools2 -> Audit Report

Changes

 

Cause

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