The Assignee Name Is Blank For Task Assigned To 'Other Resource' Types In The Dispatch Center Form (Doc ID 2301388.1)

Last updated on AUGUST 30, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Dispatch Center

In the Dispatch center form if the task is assigned to a resource that is defined as an 'Other Resource' type, the resource name is not displayed.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Logged in EBS
2. Navigated to Field Service Manager responsibility
3. Field Service Dispatcher > Dispatch Center
4. Plan board: Other resources are displaying
5.Gantt: Other resources are sometime displaying some time not displaying


Cause

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