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A Duplicate Service Item was Created and the New Item is Now Active but the Contract Lines are Still Referencing the Old Service Item (Doc ID 2301481.1)

Last updated on JUNE 13, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

A duplicate Service Item was created in Inventory. The new Item is now Active, but the contract lines are still referencing the old item which results in AutoInvoice program failing with this error message:

"This inventory item has Invoice Enabled flag set to No.  Please set the Invoice Enabled flag in the Items window to Yes for this inventory item. (99999999)"

Is there a data fix to update the lines the new Service Item?

Solution

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In this Document
Goal
Solution


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