Last updated on AUGUST 31, 2017
Applies to:Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.
When attempting to attempting to Change Owner of Installed Base item instance in the IB UI, the following error displays at top of 'Update Item Instance' page:
CSI Debug file "aemartin_csi_20170517.log" shows
Error from OKS_IBINT_PUB.IB_interface.
The issue can be reproduced at will with the following steps:
1.Responsibility: Oracle Installed Base Agent User>Item Instance>Item Instances > IB Search > Search for Instance 472232.
2.Update pencil to enter the record > Click the ‘Change Owner’ button.
3. Attempt to change owner to “Clover Signs LLC”
4. View the impacted contracts and select ‘yes’ to change the owner.
Error populates: "Line end date is not during contract effectivity. Please enter a valid date".
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