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Getting a 'Line End Date Is Not During Contract Effectivity. Please Enter A Valid Date' Error When Trying to Change Ownership of an Item Instance (Doc ID 2301667.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Installed Base - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to change the ownership of an Installed Base item instance in the IB UI, the following error displays at top of 'Update Item Instance' page:

Error
Line end date is not during contract effectivity. Please enter a valid date.


The CSI Debug log file shows "Error from OKS_IBINT_PUB.IB_interface".

Steps
1. Using an Installed Base responsibility navigate to the Item Instance.
2. Click the ‘Change Owner’ button.
3. Attempt to change the owner.
4. View the impacted contracts and select ‘Yes’ to change the owner.
5. Get the indicated error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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