UPK: Error During Install of 12.1.0.2 client - Unexpected error occurred while installing C++ Redisributable

(Doc ID 2301671.1)

Last updated on AUGUST 28, 2017

Applies to:

User Productivity Kit - Version 12.1.0.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.0.2 version, Client

When attempting to install UPK 12.1.0.2,
the following error occurs.

ERROR
-----------------------
A unexpected error occurred when installing Microsoft Visual C++ 2012 Redistributable


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. run setup.exe
2. Go to the next screen
3. after clicking next, see the screen with the C++ Redistributable and click next to install


Due to this issue, users cannot complete the installation.

Cause

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