Last updated on AUGUST 29, 2017
Applies to:Oracle Payments - Version 12.2.3 and later
Information in this document applies to any platform.
Requirement to use the same bank account and mandate. Customer 1 has been set up with SEPA mandate information. Customer 2 is created by Sales and attached to the Order as they did not search correctly for the existing customer.
When you attach the bank Account by making it an additional Owner on the account the Bank Mandate is not brought across and cannot create a new one as only one mandate with the singular reference can exist.
If customers can share a bank account they should be able to share a mandate?
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms