Ability To Share Direct Debit Mandate For Shared Bank Accounts (Doc ID 2301980.1)

Last updated on AUGUST 29, 2017

Applies to:

Oracle Payments - Version 12.2.3 and later
Information in this document applies to any platform.

Goal

Requirement to use the same bank account and mandate. Customer 1 has been set up with SEPA mandate information. Customer 2 is created by Sales and attached to the Order as they did not search correctly for the existing customer.
When you attach the bank Account by making it an additional Owner on the account the Bank Mandate is not brought across and cannot create a new one as only one mandate with the singular reference can exist.

If customers can share a bank account they should be able to share a mandate?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms