Promotion Modifier Not Working For Subscription Type Item (Doc ID 2302142.1)

Last updated on AUGUST 29, 2017

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Pricing, Discounting & Charges

After creating "Promotion" type of Modifier to add a new line of Item where Contract Item Type = Subscription (Service tab in Inventory attributes)

When I add the Line in Order Entry Line form and hit the save button, Modifier does get fired but I get messages as below:
 
A new line has been created for item X0003840 and for Quantity 1
Please enter required information - Service Billing Profile
 
The new promotional line is not added to the Order and I am not able to proceed further. I have to close the form and terminate.
 

ERROR
-----------------------
A new line has been created for item X0003840 and for Quantity 1
Please enter required information - Service Billing Profile
 


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Via OM Super User
2. Enter a sales order that will trigger a promotion
3. Process message occurs which prevents further processing

 

Cause

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