Promotion Modifier Not Working For Subscription Type Item
(Doc ID 2302142.1)
Last updated on DECEMBER 17, 2019
Applies to:
Oracle Order Management - Version 12.2.5 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.5 version, Pricing, Discounting & Charges
After creating "Promotion" type of Modifier to add a new line of Item where Contract Item Type = Subscription (Service tab in Inventory attributes)
When I add the Line in Order Entry Line form and hit the save button, Modifier does get fired but I get messages as below:
A new line has been created for item and for Quantity 1
Please enter required information - Service Billing Profile
The new promotional line is not added to the Order and I am not able to proceed further. I have to close the form and terminate.
ERROR
-----------------------
A new line has been created for item and for Quantity 1
Please enter required information - Service Billing Profile
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Via OM Super User
2. Enter a sales order that will trigger a promotion
3. Process message occurs which prevents further processing
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |