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Install Base Simple Search Not Working With Contract Number (Doc ID 2302281.1)

Last updated on JULY 30, 2018

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version

No results are coming back when searching by Contract number in Install Base Simple Search

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to install base agent user
2. search with contract number

Due to this issue, users cannot search using contract number on IB search page

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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