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Unable To Create RMA For Items That Are Not Customer Order Enabled After Upgrade (Doc ID 2302689.1)

Last updated on AUGUST 11, 2022

Applies to:

Oracle Order Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Order Management - Version 12.2.6 and later
Information in this document applies to any platform.


On : 12.2.6 version, Transaction Entry

After upgrade from 12.1.3 to 12.2.6, user is unable to create return sales orders if the customer
order enabled flag is unchecked. When attempting to create RMA, the following error occurs.

The item specified is invalid or does not exist in the warehouse you specified. Please enter a valid item-warehouse combination.

1. OM Super User responsibility
2. Navigate to Sales Order form
3. Enter a new RMA line


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