Unable To Create RMA For Items That Are Not Customer Order Enabled After Upgrade (Doc ID 2302689.1)

Last updated on AUGUST 30, 2017

Applies to:

Oracle Order Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Transaction Entry

After upgrade from 12.1.3 to 12.2.6, user is unable to create return sales orders if the customer
order enabled flag is unchecked. When attempting to create RMA, the following error occurs.

ERROR
The item specified is invalid or does not exist in the warehouse you specified. Please enter a valid item-warehouse combination.

STEPS
1. OM Super User responsibility
2. Navigate to Sales Order form
3. Enter a new RMA line


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms