Booking Sales Order Error ORA-20001: APP--20110 (Doc ID 2302994.1)

Last updated on SEPTEMBER 14, 2017

Applies to:

Oracle Financials for India - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, GST Order Management

While I am booking sale Order below error is occurred :-

ERROR
-----------------------
ORA-20001: APP--20110: Encountered an error in JAI_OM_TAX_DET_PKG.determine_factors_ns.
ORA-06512: at "APPS.APP_EXCEPTION", line 72
ORA-06512: at "APPS.JAI_OE_OLA_ARIUD_TRG", line 882
ORA-04088: error during execution of trigger 'APPS.JAI_OE_OLA_ARIUD_TRG' in Package OE_Line_Fullfill Procedure Fulfill_Line

User-Defined Exception in Package OE_Line_Fullfill Procedure Process_Fulfillment

Workflow activity Fulfill has failed.
Please fix the errors and retry the activity from the Order Form or the Workflow Monitor.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open sales orders form
2. Query the order
3. Book the order

Cause

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