My Oracle Support Banner

Service HTML: Visibility Option Required For Attachments On Service Request Page (Doc ID 2303199.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.


Visibility option required for attachments on Service Request page.
Need to restrict users from accessing certain attachments.

For Notes there is an option of Visibility from which the access to Notes can be restricted.
A similar functionality should exist for Attachments as well.

Steps To Reproduce
Responsibility: Customer Support Specialist
Navigate: Customer Support > Agent Dashboard

- Under My Service Requests section, click on the service request link.
- That will launch the 'Update Service Request' page
- Scroll down to Attachment section
 => There is not Visibility option.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.