Visibility Option Required For Attachments On Service Request Page (Doc ID 2303199.1)

Last updated on SEPTEMBER 01, 2017

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

12.2.5 Visibility option required for attachments on Service Request page. Need to restricted access on attachment for user. If you review for Notes there is option of Visibility from which user restrict access to the notes, request similar requirement for attachment as well.

Steps To Reproduce
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Responsibility: Customer Support Specialist
  Navigate: Customer Support > Agent Dashboard > under My Service Requests section click on the service request link it will launch the 'Update Service Request' page scroll down to Attachment section notice no Visibility option

Changes

 

Cause

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