Search Solution page shows error indicating System is currently under maintenance

(Doc ID 2303498.1)

Last updated on SEPTEMBER 01, 2017

Applies to:

Oracle Knowledge Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Search, Browse

When attempting to perform a search in Knowledge Base
the following error occurs.

ERROR
-----------------------
Error
Your search did not return any results.
System is currently under maintenance. Please contact your system administrator if this problem continues.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Knowledge Base Simple Search
2. Perform a search
3. The reported error occurs


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms