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Debrief HTML: From Service Request Form Opens The New Task Details web page For The First Task Assignment Even If There Are Multiple Assignees For The Task (Doc ID 2304063.1)

Last updated on FEBRUARY 20, 2019

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When HTML Debrief is invoked from the Service Request form while there are multiple Assignee on a Task, only one assignment can be debriefed - The one for which the assignee name is displayed on the Tasks tab itself.

EXPECTED BEHAVIOR

In the Debrief form, multiple assignments are shown and should be selected from the spreadtable for debrief.

Steps:

1. (R) Field Service Manager -> Create Service Request and Task
2. Assign the task to multiple resources using more button assignment.
3. Now click the debrief button in task tab.
4. Debrief page opens for the first assigned resource.
    Cannot select the other resources that are set in the step '2'.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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