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RMA Errors w/ Quantity Cannot Be Greater than Original Ordered Quantity When Booking (Doc ID 230420.1)

Last updated on OCTOBER 14, 2020

Applies to:

Oracle Order Management - Version 11.5.8 to 12.2 [Release 11.5.8 to 12.2]
Information in this document applies to any platform.

Symptoms

When a RMA is referenced to Invoice, if invoiced quantity is greater than ordered quantity, an error message is raised attempting to book the order:

 

ERROR

Quantity cannot be greater than original ordered quantity.

STEPS

To reproduce the issue perform the following steps:

1) Create and book a sales order for order quantity = 1000.
2 ) Pick release the sales order.
3 ) Ship confirm the order with shipped quantity = 2000 (Overshipment).
4 ) Invoice will also be generated for Invoice Quantity = 2000.
5 ) Create an RMA with reference to this Invoice.
.

Changes

 

Cause

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