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RMA Referencing Invoice Errors WIth Quantity Cannot Be Greater than Original Ordered Quantity Due To OverShipped Quantity (Doc ID 230420.1)

Last updated on JULY 03, 2023

Applies to:

Oracle Order Management - Version 11.5.8 to 12.2 [Release 11.5.8 to 12.2]
Information in this document applies to any platform.

Symptoms

Enter RMA that references an Invoice errors if the invoiced quantity is greater than the ordered quantity at booking:

 

 

ERROR

Quantity cannot be greater than the original ordered quantity.

 

 

STEPS

To reproduce the issue perform the following steps:

1) Create and book a sales order for order quantity = 1000.
2 ) Pick release the sales order.
3 ) Ship confirm the order with shipped quantity = 2000 (Overshipment).
4 ) Invoice will also be generated for Invoice Quantity = 2000.
5 ) Create an RMA with reference to this Invoice..

Changes

 

Cause

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