RMA Referenced to Invoice: Quantity Cannot Be Greater than Original Ordered Quantity

(Doc ID 230420.1)

Last updated on AUGUST 01, 2017

Applies to:

Oracle Order Management - Version 11.5.8 and later
Information in this document applies to any platform.
***Checked for relevance on 04-Oct-2013***
***Reviewed for currency 08-MAY-2015***


When a RMA is referenced to Invoice, if invoiced quantity is greater than ordered quantity, a message appears:
Quantity cannot be greater than original ordered quantity


Navigation steps to reproduce the issue.
Step1 : Create and book a sales order for order quantity = 1000.
Step2 : Pick release the sales order.
Step3 : Ship confirm the order with shipped quantity = 2000(Overshipment).
Step4 : Invoice will also be generated for Invoice Quantity = 2000.
Step5 : Create an RMA with reference to this Invoice.
Result: Error : Quantity cannot be greater than original ordered quantity.


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