Credit Hold Applied Twice Within A Same Day And Few Minutes

(Doc ID 2304286.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.

Goal

On : 12.2.5 version, Transaction Entry

Credit Hold applied twice within a same day and few minutes

1. Created a sales order, booked it. Due to credit limit, Credit Check Failure was applied at customer level profile.
2. Released the hold.
3. There are 4 lines in the order. Cancelled the 4th line, added 5th line with the same item and amount.
4. Again credit check failure hold has been applied.

In Credit setups, the setup the honor hold release days as 5, still hold is getting immediately applied.


Solution

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