My Oracle Support Banner

Contracts Booked with Wrong Customers and Invoices Being Generated to Wrong Customers (Doc ID 2304367.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Lease and Finance Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Lease Authoring

ACTUAL BEHAVIOR
---------------
Find that an Autoload program was used to load 185 contracts into OKL interface tables. The contracts were populated with incorrect party id. The contracts were imported and billed to wrong customers. Customer is requesting data fix or requesting a review of the fix they have created.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Using an autload program populate OKL interface tables and upload contracts with incorrect party id.
2. Import the contracts into OLFM and process billing.
3. Invoices are generated to wrong customers. This needs to be corrected.



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.