Error while Renewing a Contract 'INVALID VALUE FOR THE COLUMN CHR_ID_REFERRED' (Doc ID 2304636.1)

Last updated on SEPTEMBER 13, 2017

Applies to:

Oracle Service Contracts - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Service contract Renewals

Unable to Renew contracts manually, getting below error while renewing

ERROR
-----------------------
Invalid value for the column chr_id_referred.(COL_NAME=cle_id_referred)(COL_NAME=isa_agreement_id)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Service Contracts Manager responsibility
2. Query for any existing contract
3.Right click and renew , receive below error message
"Invalid value for the column chr_id_referred.(COL_NAME=cle_id_referred)(COL_NAME=isa_agreement_id)"



Changes

 

Cause

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