Claim Not Considering Invoice Total For Credit Memo Creation

(Doc ID 2304659.1)

Last updated on SEPTEMBER 08, 2017

Applies to:

Oracle Trade Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Claim Settlement

Claim > Non Promotional tab is not considering total invoice amount, which includes freight charge

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an invoice with line amount and freight charge
2. Create a claim. Add Non Promotional line with Invoice Number. Click on Line/ Product., Notice that Invoice amount is picked from line amount only.


Changes

 

Cause

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