Error When Deactivating a Collector - Employee Name Or Group Is Required For Creating A Collector

(Doc ID 2305262.1)

Last updated on SEPTEMBER 07, 2017

Applies to:

Oracle Advanced Collections - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When trying to deactivate a collector, the following error occurs when there is no employee assigned.

Employee name or Group name is required for creating a collector

Steps to Reproduce:

Responsibility: Receivables Manager
Navigation
: Setup -> Collections -> Collectors

  1. Uncheck the 'Active' check box for a collector that has no employee assigned.

Cause

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