Getting OES-000188 Error On Endeca Work Requests Page

(Doc ID 2305298.1)

Last updated on OCTOBER 09, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

When attempting to execute a query on the Work Requests table section in Endeca Work Requests Page, the following error occurs.

ERROR
An error occurred while executing query: OES-000188: Error contacting the conversation service on data store eam at port 7,011: OES-000189: Error parsing data version from DGraph response. The DGraph process may be down, unresponsive, misconfigured, or have some other internal error.



STEPS
The issue can be reproduced at will with the following steps:
1. Responsibility: Endeca > Maintenance Home
2. Work Requests Page > Work Requests table section
3. Error encountered


Cause

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