Cancel Order Line Fails with Error : A Mandatory constraint to generate unique record in ZX_LINES_DET_FACTORS is violated with error code ORA-00001 (Doc ID 2305480.1)

Last updated on SEPTEMBER 08, 2017

Applies to:

Oracle Order Management - Version 12.2 to 12.2.6 [Release 12.2]
Information in this document applies to any platform.

Symptoms


When attempting to cancel a Sales Order/Order Line,
the following error occurs.

ERROR

A Mandatory constraint to generate unique record in ZX_LINES_DET_FACTORS is violated with error code ORA-00001.

Issue is seen even after applying Patch 23283259:R12.ONT.C -- with file OEXUTAXB.pls and version120.32.12020000.16



STEPS

The issue can be reproduced , for this Order ,at will with the following steps:
1. Order Management responsibility
2. Orders, Returns > Sales Order
3. Query for Order to be cancelled , Actions > Cancel


 

Cause

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