Unable To Select Values From DFF LOV While Creating Service Request In iSupport

(Doc ID 2306506.1)

Last updated on SEPTEMBER 12, 2017

Applies to:

Oracle iSupport - Version 12.2.6 and later
Information in this document applies to any platform.


On : 12.2.6 version, Others

When selecting the DFF in iSupport Create SR page, it returns below code instead of the flex-fields

<input type='hidden' name='answer_277' value="09">< input type='hidden' name='question_203' value="In case of
claim rejection, what do you want GE Jenbacher to do with the defective Part? :">< input type='hidden'
name='srflexEXTERNAL_ATTRIBUTE_3.CSCS_INCIDENTS_ALL_B_EXT.bak' value="">< input type='hidden'
name='jtfdff_segment' value="0">< input type='hidden' name='answer_279' value="2017">< input type='hidden'
name='whichContextValueChanged' value="srflexEXTERNAL_ATTRIBUTE_1.CSCS_INCIDENTS_ALL_B_EXT"><
input type='hidden' name='IBU_CF_SR_ATTACHMENT_URL_0' value="">< input type='hidden'
name='IBU_CF_SR_DISPLAY_PROD_TYPE_CODE' value="Y">< input type='hidden' name='question_201'
value="Who repairs/repaired? :">< input type='hidden' name='JTFDFFActionJSP'

name='qnoteflag_187' value="N">< input type='hidden' name='IBU_CF_SR_RADIO_SELECTED_OBJECT'
value="">< input type='hidden' name='qnoteflag_189' value="N">< input type='hidden'
name='IBU_CF_SR_NEXT_PAGE' value="IBU_SR_CR_CONTACT_INFORMATION">< input type='hidden'
name='numNewAttachments' value="0">< input type='hidden' name='qnoteflag_191' value="N">< input type='hidden'
name='qnoteflag_193' value="N">< input type='hidden' name='answer_177' value="20">< input type='hidden'
name='jtfkff_appName' value="">< input type='hidden' name='qnoteflag_289' value="N">

When selecting the DFF values in iSupport, it should not return the code.

The issue can be reproduced at will with the following steps:
1. Navigate to iSupport Business Users -> Home
2. Click on create service request link and Select the request type.
3. Click on Additional Information DFF and select the value.

The issue has the following business impact:
Due to this issue, users cannot create Service Requests from iSupport.




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