Reversing Receipts in the Receipt Workbench Gives Error "AR_APP_ACCT_MANDATORY" or "Please account the receipt before updating Customer details"
(Doc ID 2306687.1)
Last updated on SEPTEMBER 19, 2024
Applies to:
Oracle Receivables - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
When user tries to reverse a receipt, one of the following errors occur, immediately after clicking on button "Reverse...1"
AR_APP_ACCT_MANDATORY
or
Please account the receipt before updating Customer details
Steps to Reproduce:
Responsibility: Receivables Manager
Navigation: Receipts > Receipts
- Query Receipt with the issue
- Click on "Reverse...1" button
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| 1. Bug Summary |
| 2. Fixed Files |
| 3. Recommended Patches |
| 4. Solution Steps |
| References |