Mobile W2 Errors With There Are No W-2s Available To View Please Contact The System Administrator (Doc ID 2306701.1)

Last updated on SEPTEMBER 12, 2017

Applies to:

Oracle HRMS (US) - Version 12.1 HRMS RUP9 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 HRMS RUP9 version,

When attempting to access W-2 information from Mobile Applications
the following message is displayed

Message
-----------------------
There are no W-2s available to view. Please contact the System Administrator or Payroll Manager.
  

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into Oracle Mobile App
2. My Information > Pay Information > W-2 Information > W-2 Forms
3. Message is displayed.


Cause

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