Need To Create Multiple Problems For The Same Product On A Single Service Request (Doc ID 2306834.1)

Last updated on SEPTEMBER 13, 2017

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Goal

Need the following Requirement:
With the More products capability feature,the user should have the option to add the same Serial Number multiple times with different Problem Coded attached to each.
i.e,Multiple Problems per SR Product
Along with this need the ability to have Multiple Problems, Causes, and Resolutions for each Service Request Product.
 

Solution

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