Allow Service Request Ship To/Bill To Parties That Are Not Related To Service Request Party (Doc ID 2306835.1)

Last updated on SEPTEMBER 13, 2017

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Goal

Service Request UI requires TCA Relationships between SR Customer Party and Ship to and Bill to Parties but Charges has a profile to turn off this constraint. In Charges able to ship and bill a product to someone other than the Owner of the product or someone who has an account relationship with the owner of the product. User cannot however set these values ate the Service Request level so must therefore add these values at each charge line. There is a profile setting that allows this behavior. The requirement is to have this profile setting available at the Service Request level.
 

Solution

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