WFE_DISPATCH_RULE_ERR Event Error Message: 3825: Error '-6511 - ORA-06511: PL/SQL: cursor already open'

(Doc ID 2306888.1)

Last updated on OCTOBER 02, 2017

Applies to:

Oracle Credit Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Oracle Credit Management


Oracle Receivables business event fails with the following error :


ERROR
-----------------------
Event Error Name: WFE_DISPATCH_RULE_ERR
Event Error Message: 3825: Error '-6511 - ORA-6511: PL/SQL: cursor already open' encountered during execution of Rule function 'AR_BUS_EVENT_SUB_PVT.CashReceipt_Modify' for event
'oracle.apps.ar.receipts.CashReceipt.modify' with key 'oracle.apps.ar.receipts.CashReceipt.modify_53041219_24-MAY-2017 11:52:48'

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Receivables Manager -> Receipt applications

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot check/ Refresh Business Events .

Cause

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