Duplicate Button On FSTP Is Working For Only 1st Line (Doc ID 2306930.1)

Last updated on SEPTEMBER 13, 2017

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
On selecting a labor line and clicking the duplicate button then a similar line gets created but when we select two lines and click on Duplicate button then only one line is getting created and it copies the first selected line.

EXPECTED BEHAVIOR
Expect that the selected lines are copied correctly when clicked on the Duplicate button.

STEPS
1. Create a Service Reques and add a task to it.
2. Assign the task to a technician
3. Open the technician portal and query the task details.
4. In the Labor debrief section add 3 different labor lines.
5. Select two lines and click Duplicate, find the above mentioned behavior happens.

Cause

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