Debrief Labor Lines Without Pay Codes(Hours Type) Is Getting Pushed To OTL Time Entry Page

(Doc ID 2306933.1)

Last updated on OCTOBER 13, 2017

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

PROBLEM STATEMENT
In Field Service Technician Portal, labor debrief line is getting saved without entering the 'Hours Type' even though it is a mandatory field. Page is throwing an error while saving and when the labor details are expanded the 'Hours Type' field is visible but not getting displayed when the same is collapsed.

Steps:
R) Login in to FSTP -> Query for the Task
Click the Debrief section to enter the labor details, save.
Find that even though the hours type field is mandatory, still there is no validation in the User Interface and the data is saved...

Cause

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