Debrief Labor Lines Without Pay Codes(Hours Type) Is Getting Pushed To OTL Time Entry Page (Doc ID 2306933.1)

Last updated on SEPTEMBER 13, 2017

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

PROBLEM STATEMENT
In Field Service Technician Portal, labor debrief line is getting saved with entering the Hours Type whereas it is a mandatory field. Page is throwing an error while saving when expend the labor details and Hours Type field is visible but not showing when collapse the labor details and save the record.

Steps:
R) Login in to FSTP -> Query for the Task
Click the Debrief section to enter the labor details, save.
Find that even though the hours type field is mandatory, still there is no validation in the UI and the data is saved...

Cause

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