Additional Data Points Do Not Show If Not Created With Receivables Or Order Management Responsibility

(Doc ID 2307036.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle Credit Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Data Summary and Data Points

ACTUAL BEHAVIOR
---------------
You have created several Additional Data Points from a custom responsibility that has access to Receivables and Order Management, however, these data points are not being added to the Case Folder.

EXPECTED BEHAVIOR
-----------------------
Expect to get all data points added to the case folder.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create additional data points from a responsibility not directly related to Receivables or Order Management.
2. Create a sales order and case folder but additional data points don't show.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see additional data points created from responsibility not related to Receivables or Order Management.

Cause

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