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Sales Order Return Reference Changes The Ship To Address in Receivables When The Transaction Is Created. (Doc ID 2307119.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Receivables - Version 12.1.2 and later
Information in this document applies to any platform.


When the user creates an RMA with a different ship to address than the return reference sales order, the ship to address of the Credit memo is modifed to the ship to of the referenced (sales order) invoice being credited.

Would expect the system to use the ship to address of the RMA, why? (orig_system_ship_address_id of Interface)



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