Sysadmin Approve Notification From Work Flow Status Monitor Cause the Action History From User Shows as Sysadmin Instead Of the Actual Approver (Doc ID 2307265.1)

Last updated on SEPTEMBER 13, 2017

Applies to:

Oracle Internet Expenses - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Action history in workflow Status monitor shows From user as "Sysadmin" if Sysadmin approve the notification on behalf of the actual approver


EXPECTED BEHAVIOR
Before patch:R12.AD.B.Delta.4 and 20677714:R12.FND.B, when sysadmin do such action, the From user still shows original approver name in Action history

STEPS
The issue can be reproduced at will with the following steps:
1.Log in iExpense
2.Submit a expense report which waiting for next approver's action
3.Login as Sysadmin user
4. Workflow Administrator Web Applications-> Administrator Workflow-> Status Monitor->Workflow type: @@AP Invoice Approval > Click the Open link of the notification > Approve the invoice on behalf of supervisor
5.In the notification details, the action history shows the From user as Sysadmin , but before it shows the actual Approver name


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms