Mobile Field Service Task List Is Displaying Completed Tasks

(Doc ID 2307403.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle Mobile Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version Production instance, Multiplatform iOS General

ACTUAL BEHAVIOR
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Open SR/Open Task view is displays even the Closed, Completed, Cancelled status St's and Tasks.

EXPECTED BEHAVIOR
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Expect that only the Open status SR's, and Task [Accepted, Assigned, Working, Review Debrief] etc tasks should be displayed in the MFS mp views.

STEPS
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1. Login to MFS MP App.
2. Click the 'Service Requests' from the home page -> The view displays some closed/Completed/Cancelled status SR's.
3. Click the 'Tasks' from the home page -> The view displays some closed/Completed/Cancelled status SR's along with 'Assigned', 'Accepted', 'Working' Tasks


Cause

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