My Oracle Support Banner

Mobile Field Service Task List Is Displaying Completed Tasks (Doc ID 2307403.1)

Last updated on AUGUST 04, 2021

Applies to:

Oracle Mobile Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 , Multiplatform

ACTUAL BEHAVIOR
---------------
Open SR/Open Task view is displaying Closed, Completed and Cancelled Tasks.

EXPECTED BEHAVIOR
-----------------------
Expect that only the Open status SR's, and Task [Accepted, Assigned, Working, Review Debrief] should be displayed in the MFS Filters

STEPS
-----------------------
1. Login to MFS MP App.
2. Click the 'Service Requests' from the home page -> The view displays some closed/Completed/Cancelled status SR's.
3. Click the 'Tasks' from the home page -> The view displays some closed/Completed/Cancelled status SR's along with 'Assigned', 'Accepted', 'Working' Tasks


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.