Profile Class Field in the Profile Tab is Null Even Tough Profile Class is Assigned
(Doc ID 2307579.1)
Last updated on MAY 21, 2021
Applies to:Oracle Advanced Collections - Version 12.2.5 and later
Information in this document applies to any platform.
When viewing the 'Profile Class' in the Profile tab of Advanced Collections, the field is null, even though a profile class is assigned at the level being viewed.
Steps to Reproduce:
Responsibility: Collections Agent
- Query any customer and view the Profile tab. Verify if the Profile Class is populated.
NOTE: In this example, the Collector Name field is populated, but the Profile Class is not. This indicates that the customer has a profile assigned at that level. If both fields are null, then the customer doesn't have a profile class assigned at that level. That is not the fix being provided in this note.
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