Profile Class Field in the Profile Tab is Null Even Tough Profile Class is Assigned
Last updated on SEPTEMBER 14, 2017
Applies to:Oracle Advanced Collections - Version 12.2.5 and later
Information in this document applies to any platform.
When viewing the 'Profile Class' in the Profile tab of Advanced Collections, the field is null, even though a profile class is assigned at the level being viewed.
Steps to Reproduce:
Responsibility: Collections Agent
- Query any customer and view the Profile tab. Verify if the Profile Class is populated.
NOTE: In this example, the Collector Name field is populated, but the Profile Class is not. This indicates that the customer has a profile assigned at that level. If both fields are null, then the customer doesn't have a profile class assigned at that level. That is not the fix being provided in this note.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms