Profile Class Field in the Profile Tab is Null Even Tough Profile Class is Assigned (Doc ID 2307579.1)

Last updated on SEPTEMBER 14, 2017

Applies to:

Oracle Advanced Collections - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When viewing the 'Profile Class' in the Profile tab of Advanced Collections, the field is null, even though a profile class is assigned at the level being viewed.


Steps to Reproduce:

Responsibility: Collections Agent
Navigation: Collections

  1. Query any customer and view the Profile tab.  Verify if the Profile Class is populated. 
    NOTE: In this example, the Collector Name field is populated, but the Profile Class is not.  This indicates that the customer has a profile assigned at that level.  If both fields are null, then the customer doesn't have a profile class assigned at that level.  That is not the fix being provided in this note.

Cause

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