My Oracle Support Banner

Pending Action Items for Certification Requirements End Dated After Open Life Event Processed (Doc ID 2307983.1)

Last updated on JUNE 22, 2018

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Find that after processing a life event were a Dependent Certification is pending, the action item is being ended and not re-instated.

EXPECTED BEHAVIOR
-----------------------
Expect the Action Item to still be shown.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query a pending employee.
3. Process the Open life event.
See that the pending Dependent Requires Certification action item is ended.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.