Pending Action Items for Certification Requirements End Dated After Open Life Event Processed

(Doc ID 2307983.1)

Last updated on SEPTEMBER 15, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Find that after processing a life event were a Dependent Certification is pending, the action item is being ended and not re-instated.

EXPECTED BEHAVIOR
-----------------------
Expect the Action Item to still be shown.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query a pending employee.
3. Process the Open life event.
See that the pending Dependent Requires Certification action item is ended.

Cause

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