JBO-27122: Sql Error While Creating Return Charge Line in Charges Html Form

(Doc ID 2308016.1)

Last updated on SEPTEMBER 17, 2017

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

When attempting to create a return charge line in the Charges HTML form,
the following error occurs.

ERROR
-----------------------
You have encountered an unexpected error. Please contact your Sys Admin for Assistance
oracle.apps.fnd.framework.OAException: oracle.jbo.SQLStmtException: JBO-27122: SQL error during statement preparation.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer Support Specialist (Agent Dashboard)
2. Create Service Request (utilize Serial Number)
3. Click Apply
4. From Actions: Select Charges and Service Logistics
5. Click Go
6. In the Actual/In Progress Charge Lines
7. Click Add button to add new record
8. Select Service Activity: Return for Repair (Qty of -1 defaults)
9. Enter item (IB Trackable)
10. In ‘Item to Be Returned’ region enter, search for the serial number

Changes

 

Cause

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