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Error When Returning To iProcurement Session After Checkout From Supplier Punchout Site - You cannot use your browser's navigation buttons here (Doc ID 2308044.1)

Last updated on NOVEMBER 22, 2023

Applies to:

Oracle iProcurement - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In Oracle iProcurement, Release 12.1.3 and Release 12.2.4 and higher, an error occurs when the user tries to return to iProcurement from the supplier punchout site.

The issue is noticed to occur after supplier certificates were recently updated and installed. However, the issue is not related to SSL certificates.
Due to this issue, users cannot request goods and services from this particular supplier site.


Error

Error
You cannot use your browser's navigation buttons here. To change item(s) in your shopping cart, please delete the item(s) and punchout to this supplier site again.


The FND debug also shows the following information:

icx.punchout.webui.PunchoutCallbackCO 1 PUNCHOUTDEBUG: processRequest()
icx.punchout.webui.PunchoutCallbackCO 1 PUNCHOUTDEBUG: -contentZoneId=null
icx.punchout.webui.PunchoutCallbackCO 1 PUNCHOUTDEBUG: -action=null
icx.punchout.webui.PunchoutCallbackCO 1 PUNCHOUTDEBUG: -PUNCHOUT_MODE=null
icx.punchout.webui.PunchoutCallbackCO 1 PUNCHOUTDEBUG: -OPERATION_KEY=null
icx.punchout.webui.PunchoutCallbackCO 1 PUNCHOUTDEBUG: incomingOperationKey (null) is not equal to sessionOperationKey.
fnd.common.Message.auto_log 5 ICX?ICX_POR_ALRT_BACK_PRESSED?
fnd.framework.OAException 5 You cannot use your browser's navigation buttons here. To change item(s) in your shopping cart, please delete the item(s) and punchout to this supplier site again.




Steps To Reproduce

The issue can be reproduced at will with the following steps:
1. Log in to Oracle Applications, using an iProcurement responsibility.
2. On the Shopping home page, click the link for the supplier site punchout store.
3. On the supplier punchout site, add one or more items to the shopping cart.
4. Click "checkout" on the supplier site. This returns the user to Oracle iProcurement and the above error is displayed instead of showing the iProcurement shopping cart.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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