Searching Contract In Contact Center From Took Several Minute

(Doc ID 2308308.1)

Last updated on SEPTEMBER 17, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

ACTUAL BEHAVIOR
---------------
Searching contract in contact center form takes several Minutes.

EXPECTED BEHAVIOR
-----------------------
Searching contract in contact center form should not take several Minutes.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to "US Tele Service User" Responsibility --> Customer Management --> Contact Center
2. Select search by field Contract Number, enter the contract number and click search button.
3. Search takes several minutes to populate results

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Performance problem

Cause

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