Contract Search Export Option Ends With Error: You have encountered an unexpected error. Please contact the System Administrator for assistance.

(Doc ID 2308512.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Search Related

When attempting to export contract
the following error occurs.

ERROR
-----------------------
You have encountered an unexpected error. Please contact the System Administrator for Assistance


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Contracts Search Page
2. Click on 'Export' button.

BUSINESS IMPACT
-----------------------

Due to this issue, users cannot export contracts successfully

Cause

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