Springboard Menu Not Displayed When Navigating Away From a Screenset By Clicking on the Home Button In Chrome and Firefox Browsers

(Doc ID 2308601.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle Transportation Management Cloud Service - Version 6.4.2 and later
Oracle Transportation Management - Version 6.4.2 to 6.4.3 [Release 6.4]
Information in this document applies to any platform.

Symptoms

When Users trying to Navigate away from a Screenset to the Home Page by clicking on the Home Icon, Springboard menu with the User Menu Folder Icons is not displayed. A blank screen is displayed instead other User Menu Folders. Users observe this behavior when accessing OTM in Chrome and Firefox internet browsers.

Cause

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