Not Able To Email Quote On Service Contract

(Doc ID 2308648.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Administration

When attempting to email quote on service contract, the following error occurs.

ERROR
-----------------------
"You have encountered an unexpected error. Please contact the System Administrator for assistance.."

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open one contract in Service Contracts Authoring form
2. Tools
3. Email Quote

 

Changes

 

Cause

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