UPK: Accessing Knowledge Path Error: You have encountered an unexpected error. Please contact the System Administrator for assistance

(Doc ID 2308890.1)

Last updated on DECEMBER 04, 2017

Applies to:

User Productivity Kit - Version 12.1.0.2 to 12.1.0.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.0.2 version, Knowledge Center when a User accesses a Knowledge Path the following error occurs:

ERROR
-----------------------
You have encountered an unexpected error. Please contact the System Administrator for assistance.


Event Error 1

Log Name: Application
Source: ODDev
Date: 9/8/2017 11:29:07 AM
Event ID: 0
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: IKUPKKC.na.iko
Description:
KCenter: Error in auto roll up process. Value cannot be null.
Parameter name: byteArray
at GKN.KnowledgePathways.KPDataServer.ScormService.GetLearningObjectsWithResults(Int32 LearningObjectID, Int32 USERID, Boolean Simply) in c:\BuildRoot\Engineering\Branches\HardRock\KnowledgePathways\KPDataServer\ScormService.cs:line 709
at KPSCORMCourseHandler.Course.GetLearningObjectsWithResults(Int32 CourseLearningObjectID, Int32 UserID, Boolean Simply) in c:\BuildRoot\Engineering\Branches\HardRock\KnowledgePathways\KPSCORMCourseHandler\Course.cs:line 414
at KPSCORMCourseHandler.Course.CourseRollupForBackgroundProcess(DataTable dt) in c:\BuildRoot\Engineering\Branches\HardRock\KnowledgePathways\KPSCORMCourseHandler\Course.cs:line 392
at KPSCORMCourseHandler.CourseHandler.CourseRollupForBackgroundProcess(Int32 UserID, Int32 CourseLearningObjectID, Int32 PackageID) in c:\BuildRoot\Engineering\Branches\HardRock\KnowledgePathways\KPSCORMCourseHandler\CourseHandler.cs:line 124
at KPSCORMCourseHandler.RuntimeRollupProcess.ProcessNextResult() in c:\BuildRoot\Engineering\Branches\HardRock\KnowledgePathways\KPSCORMCourseHandler\RuntimeRollupProcess.cs:line 128
Event Xml:

 

 

Event Error 2

Log Name: Application
Source: ODDev
Date: 9/8/2017 11:07:33 AM
Event ID: 0
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: IKUPKKC.na.iko
Description:
KCenter: Exception of type 'System.Web.HttpUnhandledException' was thrown.
Value cannot be null.
Parameter name: byteArray
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="ODDev" />
<EventID Qualifiers="0">0</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-09-08T15:07:33.000000000Z" />
<EventRecordID>11817</EventRecordID>
<Channel>Application</Channel>
<Computer>IKUPKKC.na.iko</Computer>
<Security />
</System>



 

Changes

 

Cause

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