OEXOEORD Credit Card Payment Processing Decline Messages Are Blank

(Doc ID 2309077.1)

Last updated on FEBRUARY 24, 2018

Applies to:

Oracle Order Management - Version 12.2.5 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.


On : 12.2.6 version, Transaction Control

Via the Order Organizer form OEXOEORD, when trying to do a "process payment" on a credit card, and the credit card fails authorization, the pop-up with the reason for the decline shows no message (it's blank).

Conversely, when the credit card authorizes, the messaging is fine.

Expect to see the BEPMESSAGE column populating with the appropriate decline message (i.e. Invalid Token, Insufficient Funds, Do not honor)

The issue can be reproduced at will with the following steps:
1. OM Super User responsibility
2. Navigate to Sales Order form
3. Query order number
4. Action -> Process Payment.


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