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Select Action Process Payment For Sales Order And Credit Card Payment Processing Decline Messages Are Blank (Doc ID 2309077.1)

Last updated on APRIL 16, 2018

Applies to:

Oracle Order Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Transaction Control

ACTUAL BEHAVIOR
---------------
Via the Order Organizer form OEXOEORD, when trying to do a "process payment" action on a credit card, and credit card authorization fails, the pop-up with the reason for the decline shows no message (it's blank).
Conversely, when the credit card authorization is successful, the messaging is populated.

EXPECTED BEHAVIOR
-----------------------
Expect to see the BackEnd Payment (BEP) MESSAGE column populating with the appropriate decline message (i.e. Invalid Token, Insufficient Funds, Do not honor)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. OM Super User responsibility
2. Navigate to Sales Order form
3. Query order number
Or Create Order with credit card details and save changes
4. Action -> Process Payment.  Decline message is blank.

Cause

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