OEXOEORD Credit Card Payment Processing Decline Messages Are Blank

(Doc ID 2309077.1)

Last updated on SEPTEMBER 19, 2017

Applies to:

Oracle Order Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Transaction Control

ACTUAL BEHAVIOR
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Via the Order Organizer form OEXOEORD, when trying to do a "process payment" on a credit card, and the credit card fails authorization, the pop-up with the reason for the decline shows no message (it's blank).

Conversely, when the credit card authorizes, the messaging is fine.

EXPECTED BEHAVIOR
-----------------------
Expect to see the BEPMESSAGE column populating with the appropriate decline message (i.e. Invalid Token, Insufficient Funds, Do not honor)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. OM Super User responsibility
2. Navigate to Sales Order form
3. Query order number
4. Action -> Process Payment.

Cause

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