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Select Action Process Payment For Sales Order And Credit Card Payment Processing Decline Messages Are Blank (Doc ID 2309077.1)

Last updated on FEBRUARY 19, 2019

Applies to:

Oracle Order Management - Version 12.2.6 and later
Information in this document applies to any platform.


On : 12.2.6 version, Transaction Control

Via the Order Organizer form OEXOEORD, when trying to do a "process payment" action on a credit card, and credit card authorization fails, the pop-up with the reason for the decline shows no message (it's blank).
Conversely, when the credit card authorization is successful, the messaging is populated.

Expect to see the BackEnd Payment (BEP) MESSAGE column populating with the appropriate decline message (i.e. Invalid Token, Insufficient Funds, Do not honor)

The issue can be reproduced at will with the following steps:
1. OM Super User responsibility
2. Navigate to Sales Order form
3. Query order number
Or Create Order with credit card details and save changes
4. Action -> Process Payment.  Decline message is blank.


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